Barking Removals Terms and Conditions
These Terms and Conditions set out the basis on which Barking Removals provides domestic and commercial removal services, including packing, loading, transport, unloading, storage, and related support services. By making a booking, requesting a quotation, or allowing our team to begin work, you agree to these terms in full. If you do not agree, you should not proceed with the service. These terms are intended to create a clear understanding between the customer and our removals company, so that the responsibilities of both parties are transparent from the outset.
In these terms, references to ???we??�, ???us??�, ???our??�, or ???the company??� mean Barking Removals. References to ???you??� or ???the customer??� mean the person, business, or organisation requesting the service. These terms apply to all removal services supplied by us unless a separate written agreement states otherwise. Where a quotation, inventory, or service specification conflicts with these terms, the written service-specific document will prevail only to the extent of that conflict.
We reserve the right to update these Terms and Conditions from time to time. Any changes will apply to future bookings and, where legally permitted, to ongoing services where reasonable notice has been given. The version in force at the time of your booking will normally govern that booking unless a change is required by law or necessary to reflect operational or regulatory requirements.
1. Booking Process
A booking for Barking removals services is made when you accept our quotation, provide the required booking information, and we confirm the job. A quotation may be based on information supplied by you verbally, in writing, through photographs, inventories, video surveys, or an on-site assessment. It is your responsibility to ensure that all information provided is accurate, complete, and not misleading. If any material detail changes after the quotation is issued, you must notify us promptly, as this may affect the price, staffing, timing, or suitability of the planned service.
We may request a deposit or pre-authorisation to secure the booking. The booking is not guaranteed until the required deposit, if any, has been received and confirmed by us. We may also ask for confirmation of access arrangements, parking restrictions, lift availability, floor level, fragile items, disassembly requirements, and any special handling needs. Failure to disclose relevant information may result in extra charges, delays, refusal to carry out part of the work, or cancellation of the service at our discretion.
Where a date and time are agreed, we will make reasonable efforts to attend as scheduled; however, all removal operations are subject to traffic, weather, vehicle availability, staff illness, breakdowns, and other matters beyond our control. Time slots are estimates unless we expressly state otherwise. If you require the move to be completed by a specific deadline, you must tell us in advance and obtain written confirmation that the deadline can be met. We are not responsible for losses arising from a failure to notify us of a fixed deadline or critical timing requirement.
2. Payments and Charges
Our fees will be set out in the quotation or service confirmation. Charges may be based on an hourly rate, fixed price, minimum booking period, volume of goods, access conditions, distance, number of operatives, specialist handling, packing materials, storage, or waste disposal services. Unless stated otherwise, all prices are quoted exclusive of VAT and any applicable taxes. Additional services requested on the day, including extra labour, waiting time, additional stops, or the handling of items not disclosed in advance, may be charged separately.
Unless otherwise agreed in writing, payment is due immediately on completion of the service. In some cases, payment may be required in advance or at the start of the job. We may accept bank transfer, card payment, or another agreed method, but we are not obliged to accept cash or any particular form of payment. Title to any goods supplied by us, including materials and packaging items, remains with us until payment has been received in full.
If payment is late or declined, we may charge reasonable administrative costs, interest, or recovery expenses where permitted by law. We may also retain goods in our possession to the extent allowed by law and subject to our legal obligations. You are responsible for ensuring that the payer is authorised to pay on your behalf, and that sufficient funds are available at the agreed time. Disputes regarding invoices must be raised promptly and in good faith; undisputed amounts remain payable in accordance with the agreed terms.
3. Cancellations, Delays, and Changes
You may cancel or reschedule a booking by giving us notice in writing or by the agreed communication method. Cancellation charges may apply depending on the amount of notice given, the resources already committed, and whether third-party costs have been incurred. If you cancel at very short notice, fail to provide access, are not ready at the agreed time, or are absent when the team arrives, we may charge a reasonable cancellation or waiting fee and any non-recoverable costs already incurred by us.
If you request changes to the scope of work after booking, we may revise the quotation, timetable, staffing, or equipment requirements. We are not obliged to carry out additional services unless we agree to do so. If delays occur because of circumstances outside our control, including road closures, severe weather, or interruption to access, we will use reasonable efforts to minimise disruption. However, we do not guarantee uninterrupted timing where the delay is caused by events beyond our reasonable control.
We may cancel or suspend the service if it would be unsafe, unlawful, materially impractical, or impossible to proceed, or if you fail to comply with these terms. This includes situations involving inaccurate information, dangerous premises, improper packaging, unpaid balances, abusive behaviour, suspected illegal goods, or a failure to obtain required permissions. In such cases, any amounts already paid may be retained to cover work completed and costs reasonably incurred, subject to your statutory rights.
4. Customer Responsibilities
You must ensure that the property is ready for the move at the agreed time, that items are adequately packed unless we have agreed to pack them, and that any special instructions are provided in advance. You are responsible for securing valuables, confidential documents, jewellery, cash, passports, and similar personal items unless we have expressly agreed in writing to handle them. We recommend that you personally transport high-value or irreplaceable possessions.
You must obtain and maintain any permissions required for parking, access, use of lifts, loading bays, storage facilities, or entry to premises. You must also ensure that the goods to be moved are lawfully owned by you or that you are authorised to arrange their removal. If any item is subject to a finance agreement, lease, hire arrangement, or legal restriction, you should obtain the necessary consent before the move. We may refuse to move items where ownership or legality is unclear.
It is your responsibility to inform us of any fragile, hazardous, bulky, awkward, or especially valuable items. You must also tell us about stairs, narrow corridors, restricted access, or any condition that may affect safe handling. If we believe an item is unsafe to move due to its weight, condition, or packaging, we may decline to move it or may do so only on the basis of a specific written disclaimer.
5. Liability and Loss
We will take reasonable care when handling your goods. However, removals involve inherent risks, and liability is limited to the extent permitted by law. We are not liable for pre-existing damage, normal wear and tear, inadequate packing by the customer, hidden defects, or damage caused by items that were unstable, improperly secured, or not reasonably fit for transport. Unless we have agreed to pack the item ourselves, responsibility for the sufficiency of packaging remains with you.
Where we are legally responsible for loss or damage, our liability will normally be limited to the fair repair cost, replacement cost, or a reasonable deduction reflecting the item???s age, condition, and value at the time of the move. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Any claim must be notified promptly and in writing, with reasonable evidence of the alleged loss or damage.
We are not liable for indirect or consequential loss, including loss of profit, loss of business, missed opportunity, or emotional distress, except where such exclusion is prohibited by law. If you wish to protect against higher levels of risk, you should arrange appropriate insurance cover in advance. Where insurance is arranged through us or through a third party, the policy terms will apply separately and may contain exclusions or limitations.
6. Waste, Disposal, and Environmental Compliance
Where our service includes removal of unwanted items, disposal, or collection of waste, both parties must comply with applicable waste legislation and environmental requirements. We will only remove or dispose of items that have been clearly identified in advance and that we are legally permitted to handle. You must not ask us to transport, tip, or discard regulated waste, prohibited substances, or any material that requires specialist licensing unless we have expressly agreed and are authorised to do so.
Under UK waste regulations, the producer or holder of waste has responsibilities relating to correct classification, segregation, and transfer. Where we collect waste on your behalf, you may be required to provide accurate descriptions of the material, confirm whether it is household, commercial, or mixed waste, and disclose any items that may be hazardous or restricted. We may refuse to collect waste that is contaminated, unsafe, overfilled, or not properly declared. If unlawful or undeclared waste is discovered, we may stop work immediately and notify the relevant authorities where required.
You remain responsible for ensuring that all items to be disposed of are lawfully designated for disposal and that no prohibited goods are included. We may issue or retain records, transfer notes, or other documentation where required by law. If you request a clearance service, you must not leave items that are not to be removed unless they are clearly marked. We do not accept responsibility for waste left in unsecured areas or for items that were not specifically listed for removal.
7. Insurance, Access, and Storage
If we provide storage as part of the service, the storage arrangement will be subject to the applicable storage terms, inventory procedures, payment rules, and access conditions stated at the time of booking. Storage fees may be charged in advance and are subject to periodic review. Items held in storage may be subject to release conditions, identification checks, and proof of payment. We may also refuse release where any outstanding balance remains unpaid, unless prohibited by law.
Where access is restricted, you agree to provide accurate instructions and to ensure that keys, codes, fobs, and permits are available when required. If access is delayed or impossible because of missing keys, incorrect codes, security requirements, or the absence of an authorised person, we may charge waiting time or abortive visit costs. Any property left unattended, unlocked, or inadequately protected may be moved only at our discretion and without assuming responsibility for pre-existing security risks.
Any insurance we arrange, where available, is supplemental to your own insurance and subject to the relevant policy conditions, deductibles, exclusions, and claim procedures. You remain responsible for checking whether the level of protection suits your needs. Our quotation price does not automatically include comprehensive insurance unless we expressly state that it does. If a specific valuation or declared value has been agreed, that value may affect pricing and claims handling.
8. Force Majeure, Complaints, and Governing Law
We will not be liable for failure or delay in performing our obligations where the failure or delay is caused by events beyond our reasonable control, including but not limited to severe weather, fire, flood, accident, epidemic, industrial action, government action, power failure, or the acts or omissions of third parties. In such circumstances, we may postpone, reschedule, or partially perform the service where reasonable and practicable. Nothing in this clause affects your statutory rights.
If you have a complaint about the service, you should notify us as soon as possible and provide reasonable detail so that we can investigate. Any claim for loss or damage should be supported by photographs, notes, and, where appropriate, repair or replacement estimates. Failure to notify us promptly may affect our ability to assess the issue fairly. We aim to resolve disputes proportionately and in accordance with applicable consumer and commercial law.
These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer rules provide otherwise. If any part of these terms is found unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect. These terms constitute the entire agreement between you and Barking Removals in relation to the relevant service, unless supplemented by a written variation signed or confirmed by us.
9. Final Provisions
Nothing in these terms limits your rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations where applicable, or any other legislation that cannot be excluded by agreement. If you are booking on behalf of a business, you confirm that you have authority to bind that business to these terms. Any waiver by us of a breach of these terms will not operate as a waiver of any later breach. The absence of immediate enforcement of any clause does not mean that clause is waived.
By proceeding with a booking for removals in Barking or any associated service, you confirm that you have read, understood, and accepted these terms. They are designed to support safe, lawful, and efficient delivery of removal company services while protecting both parties from avoidable misunderstandings. If a separate written agreement is entered into for a specialist move, commercial relocation, or waste collection, that agreement may supplement these terms, but only to the extent expressly stated.